Refund policy

REFUND POLICY

Upon receiving your returned item, we will inspect it to confirm it meets our return eligibility requirements. If your return is approved, we will process a refund. Please review the following details regarding our refund process:

Refund Eligibility

Your refund request will be processed if the following conditions are met:

1. The item is unused and undamaged, and it complies with the criteria outlined in our Return Policy.

2. You have provided a receipt or proof of purchase.

3. The return has been approved by our customer service team.

How Refunds Are Processed

Once your return is accepted, we will issue a refund to your original payment method. Please note the following:

- Refunds are processed within 10 business days after we receive and approve your return.

- Your refund will be automatically credited back to the payment method you used for the purchase. For example, if you paid with a credit card, the refund will be issued to the same card.

Processing times: Please allow extra time for your bank or payment provider to process and post the refund. Refund processing times may vary depending on your bank or credit card company.

Refund Amount

The full purchase price of the returned item will be refunded, excluding any shipping fees. If the return is due to our error (e.g., defective item, incorrect order), we will also cover the shipping costs.

Late Refunds

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@Tiecraft.com. We will investigate the issue and help you track your refund.

Partial Refunds

In some cases, we may issue a partial refund under the following circumstances:

- If the item is returned damaged, worn, or used.

- If the item is returned without missing parts or accessories.

- If the item is returned outside of the 30-day return window.

In these situations, we will inform you of the partial refund amount before processing it.

European Union 14-Day Cooling-Off Period

If you are a customer located in the European Union, you have the right to a 14-day cooling-off period. This means you can return your item for any reason within 14 days of receiving it, as long as the item is unused, undamaged, and in its original packaging.

Exchanges

If you would like to exchange your item for a different size, color, or product, the best approach is to return the item you no longer want and then make a new purchase for the desired item. Please note that we do not currently offer direct exchanges.

Store Name: Tiecraft

Phone Number: 447985260404

 Support@Tiecraft.com

Live Chat Support: Our live chat support is available 24/7.

Customer Service: Monday to Friday. Holiday order will be shipping on the next working day.

Address: 15 Brampton Pl, North Shields NE29 7BN, United Kingdom