Privacy policy
Privacy Policy
This Privacy Policy explains how Tiecraft (the "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase at Tiecraft.com (the "Site"), or otherwise interact with us (collectively referred to as the "Services"). In this Privacy Policy, the terms "you" and "your" refer to you as the user of the Services, whether you are a customer, a website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using or accessing any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make updates, we will post the revised Privacy Policy on our site, update the "Last updated" date, and take any other necessary steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our services, we collect personal information about you from various sources, and we have done so over the past 12 months. The information we collect and use depends on how you interact with us.
In addition to the specific uses mentioned below, we may also use the information we collect to communicate with you, deliver our services, comply with applicable legal obligations, enforce our terms of service, and protect the rights of our services, our users, or others.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our website and use our services. When we mention "personal information," we mean any information that identifies, relates to, describes, or can be linked to you. The following sections outline the categories and specific types of personal information we gather.
Information We Collect Directly from You
When you submit information through our Services, it may include the following:
- Basic Contact Details: Your name, address, phone number, and email.
- Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Your username, password, and security questions.
- Shopping Information: The items you view, add to your cart, or save to your wishlist.
- Customer Support Information: Any information you choose to share when communicating with us, such as messages sent through the Services.
Please note that some features of our Services may require you to provide certain information about yourself. While you may choose not to provide this information, doing so might prevent you from accessing or using those features.
Information We Collect through Cookies
We automatically collect specific information about your interactions with our Services, referred to as "Usage Data." To do this, we may utilize cookies, pixels, and similar technologies, collectively known as "Cookies." Usage Data can include details about how you access and use our Site and your account. This may encompass information about your device, browser, network connection, your IP address, and other relevant data regarding your interactions with our Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. This includes:
- Companies that support our site and services, such as Shopify.
- Our payment processors that collect payment information (e.g., bank account details, credit or debit card information, billing address) to process your payments, fulfill your orders, and provide you with the products or services you have requested. This is part of our contract with you.
When you visit our site, open or click on emails we send, or interact with our services or advertisements, we or our third-party partners may automatically collect certain information using online tracking technologies. These include pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties, nor are we liable for any third party's policies or practices.
How We Use Your Personal Information
Providing Products and Services: We use your personal information to deliver our services and fulfill our contract with you. This includes processing your payments, fulfilling your orders, sending you notifications related to your account and transactions such as purchases, returns, and exchanges. We also manage your account, arrange for shipping, facilitate any returns or exchanges, and enable you to post reviews.
Marketing and Advertising: We utilize your personal information for marketing and promotional purposes. This includes sending you marketing, advertising, and promotional communications via email, text message, or postal mail. Additionally, we may use your information to better tailor the services and advertisements you see on our site and other websites.
Security and Fraud Prevention: We use your personal information to detect, investigate, and address potential fraudulent, illegal, or malicious activities. If you choose to use our services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
Cookies
Like many websites, we use cookies on our site. For specific information about the cookies we use to power our store with Shopify, please see https://www.shopify.com/legal/cookies. We utilize cookies to enhance and improve our site and services. This includes remembering your actions and preferences, running analytics, and gaining a better understanding of user interactions with our services. These actions are taken in our legitimate interest to administer, improve, and optimize the services.
Additionally, we may allow third parties and service providers to use cookies on our site to better customize the services, products, and advertising both on our site and across other websites.
Most browsers automatically accept cookies by default, but you have the option to adjust your browser settings to remove or reject cookies. Please be aware that removing or blocking cookies may negatively affect your user experience, potentially causing some services, features, and general functionality to work incorrectly or become unavailable. Furthermore, blocking cookies may not completely prevent information sharing with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, following this Privacy Policy. These circumstances may include:
- Sharing your information with vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- Collaborating with business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
- Disclosing specific information to third parties when you direct us, request it, or otherwise consent to such disclosure. This may occur, for example, when shipping products to you or through your use of social media widgets or login integrations, with your consent.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes outlined above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
- Identifiers, including basic contact details and certain order and account information.
- Commercial information, such as order details, shopping information, and customer support information.
- Internet or other similar network activity, such as Usage Data.
User Generated Content
The Services may allow you to post product reviews and other user-generated content. If you decide to submit user-generated content to any public area of the Services, please be aware that this content will be accessible to anyone.
We do not control who can access the information you choose to share publicly, and we cannot guarantee that those who view this information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.
Third Party Websites and Links
Our site may include links to websites or online platforms operated by third parties. If you choose to follow these links to sites that are not affiliated with or controlled by us, we encourage you to review their privacy and security policies, as well as their terms and conditions. We do not guarantee the privacy or security of these external sites and are not responsible for the accuracy, completeness, or reliability of the information found there.
Children’s Data
The Services are not meant for use by children, and we do not intentionally collect any personal information from them. If you are a parent or guardian of a child who has shared their personal information with us, please reach out to us using the contact details provided below to request its deletion.
Security and Retention of Your Information
Please note that no security measures are flawless or impenetrable, and we cannot guarantee “perfect security.” We advise against using insecure channels to communicate sensitive or confidential information with us.
Your Rights and Choices
Depending on your location, you may have some or all of the following rights regarding your personal information. However, please note that these rights are not absolute; they may apply only in specific circumstances, and in certain cases, we may decline your request as permitted by law.
You can exercise any of these rights as indicated on our site or by reaching out to us using the contact details provided below.
Complaints
If you have any complaints about how we handle your personal information, please reach out to us using the contact details provided below. If you are not satisfied with our response to your complaint, you may have the right to appeal our decision. Depending on your location, you can either contact us again using the details below or file your complaint with your local data protection authority.
International Users
Please be aware that your personal information may be transferred, stored, and processed outside of your country, including in the United kingdom.
Contact
If you have any questions about this Privacy Policy, please contact us at:
Store Name: Tiecraft
Phone Number: 447985260404
Support@Tiecraft.com
Live Chat Support: Our live chat support is available 24/7.
Customer Service: Monday to Friday. Holiday order will be shipping on the next working day.
Address: 15 Brampton Pl, North Shields NE29 7BN, United Kingdom